Department of State (DOS) nolonger taking inquiry calls on K-1 Visas

[2018JourneyDone 77]

Called the DOS this morning (as I have been once per week since our interview) and was advised that as of yesterday, they are NO LONGER TAKING CALLS CONCERNING K-1 FIANCE VISAS. Although they are technically a non-immigrant visa, the National Visa Center (NVC) is now responsible for addressing these inquiries. They would not even look into our case today. I advised that I called last week and was told to call once per week. They said yes, that was correct but it changed as of Monday January 27, 2014. <<insert sad face here>> SooOoooOoo frustrated! They were the BEST at helping find out what was happening with our case.

Last week I was able to find out what the status was, when things were being worked on, etc. Today? NVC states they have no information on our case after it leaves the NVC. I have to call the embassy.... who knows nothing. Beyond frustrated now.

**side note: Yes, I did call back and spoke with a different rep just to make sure the first one was not mistaken.

Edited January 28, 2014 by Corey&Guyvens

[Cathi 5,771]

Did you call the NVC to see if they would give you the status?

[jessica33162 3]

Hey hun, have you tried CEAC, they are also good at giving info, www.ceac.com. Good luck!!!

[shellybelly13 8]

I CALLED YESTERDAY AND WAS TOLD THE SAME THING BY DOS. I ALSO CALL NVC AND WAS TOLD MY CASE WAS SENT TO THE EMABSSY AND TO CALL THEM FOR MORE INFORMATION.....

[Darnell 8,478]

IMO, this is a massive sucky thing for DoS to do.

posts 1 and 7 were always pertinent,

up at http://www.visajourney.com/forums/topic/264972-shortcuts-when-checking-for-updates-from-the-nvc-and-dos/

[2018JourneyDone 77]

Hey hun, have you tried CEAC, they are also good at giving info, www.ceac.com. Good luck!!!

Unfortunately, CEAC is the DOS and they no longer answer anything via 202-485-7600 ;-( The website as we all know is limited as well at best. Bah-Humbug! ;-)

IMO, this is a massive sucky thing for DoS to do.

posts 1 and 7 were always pertinent,

up at http://www.visajourney.com/forums/topic/264972-shortcuts-when-checking-for-updates-from-the-nvc-and-dos/

TOTALLY SUCKYYYY!!!! Ugh... even more so as the Haiti Consulate directs all calls for inquiry to CIVA (contracted Haitian company) who have never been able to answer any of my questions since our case arrived to them. No clue what to do now aside from email them daily.

***************************

UPDATE:

I finally called the DOS back and was talking to an extremely nice agent who did check our case for me today after I explained I have no one else to call any more. He did tell me though that they are losing access to this database in the next day or two at the most so even though he helped me today, it was more than likely the last time he would be able to gain access to my case file.

Edited January 28, 2014 by Corey&Guyvens

[2018JourneyDone 77]

Did you call the NVC to see if they would give you the status?

Yes, the only thing they said was that they have no information and are unable to provide any after they forwarded our case to the embassy. Running around in circles at the moment with what the heck to do now. Total bummer.

[Darnell 8,478]

they (DoS) lost access to the consular casefile processing system ? That sucks.

A Lot.

[BethAnn and Omar 42]

I wonder if this is the case for CR1s too or just K1s. I called them every day after hubby was approved.

[2018JourneyDone 77]

they (DoS) lost access to the consular casefile processing system ? That sucks.

A Lot.

Yes, apparently they will be losing access in the next few days is what they told me.

MAJORLY sucks...

[KayDeeCee 4,894]

~ Moved from K-1 Process to National Visa Center (Dept of State) - topic about contacting(or not) DoS/NVC~

[Ketsuban 1,034]

I wonder if this is the case for CR1s too or just K1s. I called them every day after hubby was approved.

I think (this is only my opinion since I'm not 100% sure) that CR-1s will remain unaffected. K-1s kind of "pass through" NVC and are then distributed to the beneficiaries' consulates. CR-1s are processed at NVC (which is part of DOS) so DOS will keep info about us until our case goes to our consulates.

[David & Diana R 1,005]

Called the DOS this morning (as I have been once per week since our interview) and was advised that as of yesterday, they are NO LONGER TAKING CALLS CONCERNING K-1 FIANCE VISAS. Although they are technically a non-immigrant visa, the National Visa Center (NVC) is now responsible for addressing these inquiries. They would not even look into our case today. I advised that I called last week and was told to call once per week. They said yes, that was correct but it changed as of Monday January 27, 2014. <<insert sad face here>> SooOoooOoo frustrated! They were the BEST at helping find out what was happening with our case.

Last week I was able to find out what the status was, when things were being worked on, etc. Today? NVC states they have no information on our case after it leaves the NVC. I have to call the embassy.... who knows nothing. Beyond frustrated now.

**side note: Yes, I did call back and spoke with a different rep just to make sure the first one was not mistaken.

Sorry this is happening to you.

God Bless you both

[Avery Cates 1,141]

That's awful. DoS was the only way to know if you've been issued an interview date if you haven't received the notice.

[Angela256z 30]

They will not provide info on CR1/IR1 cases either. I tried calling to get my NVC case number and she told me no also.

Edited January 29, 2014 by Angela256z