contacted Mr. Neufeld, director of CSC

[narnia 24]

i wrote an e-mail regarding the slowdown at CSC to Donald Neufeld, its director.

surprisingly, i got a response! but it was merely what i suspect to be an automatic reply stating, and i quote:

I am out of the office until April 2nd. Please forward any time sensitive messages to Susan Arroyo.

Thanks,

Don Neufeld

so i googled this Ms. Arroyo and found out she is chief of staff of service centre operations. and her office is in Washington DC.

i don't know if that will get me any further, but i forwarded my e-mail to her, adding Mr. Neufeld sent me her direction.

now i'm waiting for the next automatic response.

thought this might be interesting information to share.

[Flaxen 2]

i wrote an e-mail regarding the slowdown at CSC to Donald Neufeld, its director.

surprisingly, i got a response! but it was merely what i suspect to be an automatic reply stating, and i quote:

I am out of the office until April 2nd. Please forward any time sensitive messages to Susan Arroyo.

Thanks,

Don Neufeld

so i googled this Ms. Arroyo and found out she is chief of staff of service centre operations. and her office is in Washington DC.

i don't know if that will get me any further, but i forwarded my e-mail to her, adding Mr. Neufeld sent me her direction.

now i'm waiting for the next automatic response.

thought this might be interesting information to share.

Can you pass on any email addresses please? All I could find were physical addresses..

[narnia 24]

Can you pass on any email addresses please? All I could find were physical addresses..

Donald.W.Neufeld@uscis.dhs.gov

he is the head of domestic operations.

[VanessaTony 3,567]

I wrote an e-mail regarding the slowdown at CSC to Donald Neufeld, its director.

Where did you get his contact information?

I personally would NEVER have done this. Best case scenario he ignores your email. Worst case scenario he moves your file to the black abyss...

The slowdown is ridiculous, I see you filed 6-7 months ago now and that's awful, but as a professional person I would not action your email. My case load is big enough without people emailing me implying they're more important than the other people ahead of them in line. Basically blaming me for something that isn't in my control.

There's a reason for the wait. They're not sitting on their hands. they need more staff, or more hours or whatever. He can talk to his bosses but he personally can't do anything to speed it up.

You are however near the approximate timeframe for approvals so you should get an approval soon.

[Bayareaguy 156]

You are however near the approximate timeframe for approvals so you should get an approval soon.

Maybe, but probably not, unless the rate of approvals changes.

[narnia 24]

Where did you get his contact information?

I personally would NEVER have done this. Best case scenario he ignores your email. Worst case scenario he moves your file to the black abyss...

The slowdown is ridiculous, I see you filed 6-7 months ago now and that's awful, but as a professional person I would not action your email. My case load is big enough without people emailing me implying they're more important than the other people ahead of them in line. Basically blaming me for something that isn't in my control.

There's a reason for the wait. They're not sitting on their hands. they need more staff, or more hours or whatever. He can talk to his bosses but he personally can't do anything to speed it up.

You are however near the approximate timeframe for approvals so you should get an approval soon.

i am aware it probably won't get me anywhere, but it certainly can't have any negative impact on my case. so, as you said, in the worst case scenario, he deletes my mail.

maybe i only did it for the sake of feeling like having done something. can't hurt for them to know how many people they harm with this slowdown.

and this situation has to be in somebody's control, and that somebody needs to get organised.

the problem with the approximate time frame is that it keeps moving, almost at will. and if they don't speed up, it will likely only move in one direction, which is away from today.

[Oregon Bound 30]

Where did you get his contact information?

I personally would NEVER have done this. Best case scenario he ignores your email. Worst case scenario he moves your file to the black abyss...

The slowdown is ridiculous, I see you filed 6-7 months ago now and that's awful, but as a professional person I would not action your email. My case load is big enough without people emailing me implying they're more important than the other people ahead of them in line. Basically blaming me for something that isn't in my control.

There's a reason for the wait. They're not sitting on their hands. they need more staff, or more hours or whatever. He can talk to his bosses but he personally can't do anything to speed it up.

You are however near the approximate timeframe for approvals so you should get an approval soon.

Hmmm? I see your wait time for your NOA2 was about 4 months.....me, I am almost at 8 months waiting now. Personally, I think the more people who know how badly this is affecting petitioners and beneficiaries, the better. They are now saying we have a year to wait for our NOA2. Not acceptable and I for one am not going to sit quietly and wait in a corner.

[Sheepwalk 12]

Brilliant you made an action, narnia

I am just a February filer but, if CSC continues this pace they'll take more than an year to issue NOA2. My fiance and I won't just quietly sit back and watch. We'll write to the director of CSC too.

Everyone here should make action to counter this opaque and lopsided USCIS procedure.

[VanessaTony 3,567]

Hmmm? I see your wait time for your NOA2 was about 4 months.....me, I am almost at 8 months waiting now. Personally, I think the more people who know how badly this is affecting petitioners and beneficiaries, the better. They are now saying we have a year to wait for our NOA2. Not acceptable and I for one am not going to sit quietly and wait in a corner.

Mine was years ago. You can't compare mine to yours.

[pachacuti 154]

Worst case scenario he moves your file to the black abyss...

It is ludicrous to assume that someone would take such retribution because they received an email. Do you really think this way? I can only say "wow"

Officials in the government are not going to try and take retribution because you are a pain in the butt. They don't have the time or the inclination. And the fallout if it were revealed is not worth the risk. The worst case scenario is that you will be ignored. Period.

When I worked constituent relations, we knew who the real pains were. They called all the time, about everything. We rolled our eyes when they contacted us, but took care of them and answered their questions immediately. Aside from the instant contact from my team, they were given no other preferential treatment. Their cases were not expedited. They were simply told what the process was, and where their cases were in that process. We only did this because we knew they had to be dealt with. But there was no retribution.

Our biggest problem with USCIS is not that we are being singled out. Our problem is that we are just some faceless case number among millions of others. That and they are a big black box that refuses to be responsive to us about anything.

[pachacuti 154]

Mine was years ago. You can't compare mine to yours.

Oregon Bound is not comparing his case to yours. He is putting your reaction to his plight in perspective. That is quite different.

I am only 4 months in, and I am amazed at the lack of empathy I see from people who got their NOA2 in that amount of time or less, for those who have waited double or more. Please think about this before you pop off about being patient and getting to know your fiancee. It is very patronizing.

[CharliesAngel13 7]

I am very confused about these processing times... I was given a time frame of 2-4 months by my attorney, but the website indicates 6 months and the customer service line told me the California SC is 8 months behind!! I want to keep our wedding date as planned for August but im so scared he wont b home for that and everything i hear or see is so controversial... Im wondering and hoping to meet ppl on here that have had approved K-1 visa apps in the last year and can give me a time frame...

[Bayareaguy 156]

I am very confused about these processing times... I was given a time frame of 2-4 months by my attorney, but the website indicates 6 months and the customer service line told me the California SC is 8 months behind!! I want to keep our wedding date as planned for August but im so scared he wont b home for that and everything i hear or see is so controversial... Im wondering and hoping to meet ppl on here that have had approved K-1 visa apps in the last year and can give me a time frame...

There is no controversy....CSC is underprocessing I-129F's. A minority are being processed (from the July-August-september timeframe) and the few odd expedites, but the majority with NOA1 after July 18 are still waiting, and CSC still has not picked up processing since before December. There is no debate about this, these are facts.

[Gosia & Tito 199]

i wrote an e-mail regarding the slowdown at CSC to Donald Neufeld, its director.

surprisingly, i got a response! but it was merely what i suspect to be an automatic reply stating, and i quote:

I am out of the office until April 2nd. Please forward any time sensitive messages to Susan Arroyo.

Thanks,

Don Neufeld

so i googled this Ms. Arroyo and found out she is chief of staff of service centre operations. and her office is in Washington DC.

i don't know if that will get me any further, but i forwarded my e-mail to her, adding Mr. Neufeld sent me her direction.

now i'm waiting for the next automatic response.

thought this might be interesting information to share.

How about flooding Neufeld and Arroyo inbox with messages (polite ones that is, on the K-1 issue going in)....

Once inbox are flooded, they can't receive/sent messages anymore.....That should surely get some attention.....

If the e-mail gets posted, I will do my piece....

Edited March 31, 2013 by Gosia & Tito

[VanessaTony 3,567]

Oregon Bound is not comparing his case to yours. He is putting your reaction to his plight in perspective. That is quite different.

I am only 4 months in, and I am amazed at the lack of empathy I see from people who got their NOA2 in that amount of time or less, for those who have waited double or more. Please think about this before you pop off about being patient and getting to know your fiancee. It is very patronizing.

I said no such thing.

I am well aware of his plight. I know many people who waited months, years even. My AOS took months. A friends file was "lost" and he had to contact people to get it located. My K1 actually took longer than people after me and people before me. I felt it took forever at the time (and of course now it's a drop in the bucket).

And yes, i have every belief that emailing someone you shouldn't could result in an unexpected slow-down. OR they could move your file out to get you to back off. I didn't call NVC, I didn't nag anyone. I just waited. That said, I spent the time working to save up money because I knew it would be months before I could work. As it turned out I didn't work for a couple of years and had to return to Australia for 2 months because my dad was sick and we had to put him in a nursing home.

ROC took 6 months for me, used to take 3. For VSC it was 9 months. Citizenship for my local office says it's taking 5 months, some take only 3.

The K1 petition approval takes months, but then the rest depends on your country. Australia used to be quick but now it's taking a while to get the interview letter (and there's only 1 office to interview), Canada it can take months to get an interview, other countries get months/years of Administrative Processing after the interview.

I would not have emailed that person. I would have contacted my congressperson/senator. I would contact newspapers about the slow-down (and WHY it's slowed down). But the petition approval is just the beginning. For some people that will be the shortest part... that's hardly fair.