2Go text and visa delivery

[Kev0 0]

Hello,

My sweetie got the text from 2Go yesterday mid-day, which was Saturday there. She waited at home and it was not delivered. She's in Valencia City, Bukidnon. Her friend from interview day, who is also on Mindanao (Dipolog), got her text Friday and picked up the visa from a 2Go office the same day.

We found an unofficial listing for a 2go office in Valencia City, but haven't been able to call it. It says the number is incorrectly dialed. We're not sure if she's dialing properly for a cell phone to local land line call. I remember this being a problem when I was there, calling land lines was very problematic. I looked up how to dial and it still doesn't work

Anyways, should we be concerned? Will they deliver today, a Sunday? Or what should we expect now?

[Hank_ 9,174]

Hello,

My sweetie got the text from 2Go yesterday mid-day, which was Saturday there. She waited at home and it was not delivered. She's in Valencia City, Bukidnon. Her friend from interview day, who is also on Mindanao (Dipolog), got her text Friday and picked up the visa from a 2Go office the same day.

We found an unofficial listing for a 2go office in Valencia City, but haven't been able to call it. It says the number is incorrectly dialed. We're not sure if she's dialing properly for a cell phone to local land line call. I remember this being a problem when I was there, calling land lines was very problematic. I looked up how to dial and it still doesn't work

Anyways, should we be concerned? Will they deliver today, a Sunday? Or what should we expect now?

If they said they were going to deliver Saturday for sure contact a 2GO office, if you can't reach that local office maybe the main office. Is there a chance she can reply to the text?

[Kev0 0]

She's not able to reply to the text. I don't think the text specified a delivery day, does it normally? The text arrived on Saturday, but don't know if it said "today" or similar.

I'm just now off work for today, trying to find out if the situation has yet changed.

Edited July 2, 2012 by Kev0

[Kev0 0]

Here was the text:

Your passport will be delivered today.2GO authorization letter and valid IDs are required if not around. Thank you

It still hasn't arrived. I'm going to call the embassy right now.

[Kev0 0]

I called the embassy, they gave me a number to call 2go. I called 2go, waited through their ridiculous automated system, got a person who was able to look up by case number. They said it's actually out for delivery today, and gave me the tracking number.

*whew*

[Hank_ 9,174]

Glad you got some answers.

[azar 0]

How is everyone getting calls to the Embassy? I can't seem to get inside..... the number i used last week doesnt seem to work?

I'm calling from the States !!!!!

[Hank_ 9,174]

Contact Info for USEM:

Embassy (Manila) Phone Number (and email)

(632) 301-2000, extension 5184 or 5185

** (214) 571-1600 or (646) 254-3546 (these are USA numbers)

local number: USEM 3012000 loc 5184/5185 call them around 3-4:30pm

For general inquiries: IVManilaReplies@state.gov

To enable us to electronically sort the messages and provide better, more timely responses, you should follow the instructions below.

The subject line of your email should indicate the visa applicant’s last name, first and middle name (ex. DOE, John James), case number/USCIS receipt number, visa category and priority date.

Messages should be limited to 500 characters or less.

The mail size should not be more than 15 KB.

Do not submit documentation or attachments with your message as our system is unable to receive inquiries with attachments.

Do not send your inquiry more than once as duplicate inquiries will congest our system and delay our response time.