Shortcuts when checking for updates from the NVC and DOS

[Dodi 69]

Once your NOA2 has been processed at the USCIS level, the NVC and DOS are the only way to really find out when/where your case was accepted until you (maybe) get a letter from the NVC or Packet 3 arrives. As one of my favorite vjer's likes to say "Humans^TM" are hard to reach at the NVC and DOS helplines. ESPECIALLY at the DOS. I clocked half an hour of waiting through recorded messages and being disconnected for pressing the wrong option or trying to surf my way through it before I finally wrote down all of the RIGHT options and made myself a road map.

Someone just pm'ed me about calling for a case update at the NVC, so I thought I'd share my "road map" with the rest of you, in case you're tired of getting lost as well.

For the NVC:

K1's are not tracked through the AVR, EVER. They are processed like an immigrant visa, but they are NOT immigrant visas, so they fall into a completely different class of their own. Therefore you need an operator. To get there:

1-603-334-0700

Press 2 for Non-Haiti-Related issue (Please note that this will probably change after some time)
Press 1 for English
Press 5 for an operator

For DOS:

This is where you will be able to find out if your case was received at the Embassy/Consulate. They will not see your case in their system until the NVC has logged it in and applied a case number to it.

202-485-7600

Press 1 then 0 for a live operator.


I hope this helps everyone else who has to wade through the red tape to get to someone (hopefully) with answers. Please be aware that not all of them have the correct information, and you can call back and ask for someone else or request a supervisor if you feel you're being given misinformation (SOMETIMES this helps, sometimes not).

Edited October 17, 2013 by Kathryn41
to update DOS phone number

[LGC 2]

thanks. havent get the NOA2 yet, but handy info.

[Dodi 69]

I guess maybe I should have titled this "K1 Shortcuts for calling the NVC and DOS" so people would realize this is a K1 only post. Hopefully it won't get moved anyway.

[Isaac and Hilda 0]

Haven't got my NOA2 but thanks a lot!!!

[marlea 84]

Just to add to the DOS shortcut: If you press 1 for the main menu you can then press 0 immediately to get to an operator. You don't need to go through all the other menus to get there.

[Dodi 69]

I tried that and it said "Your entry was not recognized by the system. Please try again." And repeated the same recordings all over again. When I did that too many times on too many menus trying to skip all the recordings it said I had exceeded the number of incorrect entries and disconnected me.

[Darnell 8,478]

Hey Dodi - Humans are important !!!!

NVC Human will know a bit on an I-129F -

--when it arrived to NVC

--when it left to US Embassy

-- the Embassy Casefile Number.

then Dos Hotline Human knows

--when it arrived at US Embassy (maybe)

--when the casefile was opened

--when the Packet 3 was sent out (if yer country still does this)

--when the appointment date is set

--when the packet 4 was sent out

--interview results

Humans are Important !! Get One, Today !!

Edited July 29, 2010 by Darnell

[marlea 84]

I tried that and it said "Your entry was not recognized by the system. Please try again." And repeated the same recordings all over again. When I did that too many times on too many menus trying to skip all the recordings it said I had exceeded the number of incorrect entries and disconnected me.

Really? Both times I've called, I got to the main menu then just pressed 0 and I was transferred to an operator. Strange...

[patient2010 93]

So is it safe to say that if I call DOS they will possibly be able to tell me if an interview date has been set?

Edited July 19, 2010 by patient2010

[Darnell 8,478]

patient2010 - absolutely !

[Tater&Bugger 3]

Thanks a lot! I had spoken w/ NVC no problem but didn't have the DOS info like that.

[lain78 0]

Thank you VERYYYY HELPFUL info!

[Manjie 0]

Great info thx alot

[greeny7 0]

thanks a lot...this is very helpful

[Undefined 4]

Once your NOA2 has been processed at the USCIS level, the NVC and DOS are the only way to really find out when/where your case was accepted until you (maybe) get a letter from the NVC or Packet 3 arrives. As one of my favorite vjer's likes to say "Humans^TM" are hard to reach at the NVC and DOS helplines. ESPECIALLY at the DOS. I clocked half an hour of waiting through recorded messages and being disconnected for pressing the wrong option or trying to surf my way through it before I finally wrote down all of the RIGHT options and made myself a road map.

Someone just pm'ed me about calling for a case update at the NVC, so I thought I'd share my "road map" with the rest of you, in case you're tired of getting lost as well.

For the NVC:

K1's are not tracked through the AVR, EVER. They are processed like an immigrant visa, but they are NOT immigrant visas, so they fall into a completely different class of their own. Therefore you need an operator. To get there:

1-603-334-0700

Press 2 for Non-Haiti-Related issue (Please note that this will probably change after some time)

Press 1 for English

Press 5 for an operator

For DOS:

This is where you will be able to find out if your case was received at the Embassy/Consulate. They will not see your case in their system until the NVC has logged it in and applied a case number to it.

202-485-7600

Press 1 then 0 for a live operator.

I hope this helps everyone else who has to wade through the red tape to get to someone (hopefully) with answers. Please be aware that not all of them have the correct information, and you can call back and ask for someone else or request a supervisor if you feel you're being given misinformation (SOMETIMES this helps, sometimes not).

Thanks alot!!!! Going to try that. Ok now two questions for ya. What does NVC and DOS mean? hehe thanks.

Edited October 17, 2013 by Kathryn41