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Port of Entry Member Review #15912

San Francisco Entry Date: 2015-06-01

jeavgar

Jeavgar


Difficulty:
Review Topic: Port of Entry Review

When we first got off the plane a staff member was directing people where to go so we waited for her to direct us. US residents/citizens were directed to the right and first-time tourists were directed towards the left. We explained ourselves to the woman but she didn't seem to understand our situation very well and acted confused. She told us to go to the right where Automated Passport Control was located.

My wife scanned herself in easily but we didn't know how I was supposed to scan myself in as I didn't have a physical green card upon entering the US for the first time. Another person attempted to help us but they didn't understand our situation either. They told me to not scan myself in and go to the counter to be stamped in with my wife. This process took a while at the machine trying to figure out what to do.

My wife was stamped in but difficulties and more confusion arose when it was time for me to be stamped in. The officer completed our customs form and instructed us to go to counter #20. This took a few minutes.

We waited for around 5 minutes before we were helped at the special New Immigrants counter. I handed him all my documents (he didn't take the X-rays I was told to bring) and started to look through, stamp and sign various sheets of paper. We were at the last counter for 5-10 minutes. My fingerprints were taken at various points and I signed a few documents. The customs officer at the last counter was the most competent out of all of the people we encountered.

The overall process took roughly 30 minutes. It was an easy process in the end, just everybody was confused and didn't know what to do.

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