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London, United Kingdom | Review on September 9, 2010: | punkydawg

Rating: | Review Topic: K1 Visa
Arrived at 0820 for 0900 appointment, got to security hut at 0900, and got my ticket at 0911.
Waited, and waited, and waited, and got increasingly frustrated as people that arrived after me were called to the windows before me, and worked out that only Window 1 was calling "I" series tickets. I was eventually called to the first window at 1050. The lady that saw me seemed rather stressed, and admonished me for bringing two copies with the original instead of one copy, but confirmed all was in order and told me to go and pay the cashier, then come back.
Cashier was fine, had a bit of a laugh with her, but be aware if you pay by card, they put it through as US Dollars, and the amount that comes out of your account is much higher than the amount they put on the ticket, and your bank charges commission on top of it!! (On my ticket it said £219, and I actually got charged £229 on my statement) Returned to Window 1 with my receipt, told to take a seat and it could be up to an hour.
Five minutes later....called to Window 15 and was seen by a really nice friendly American chap, very laid back, asked about wedding plans, city I was going to live in - told me my file was all in order, he was going to approve my visa, passport would be returned within a week, and what to do at the airport on arrival. Told it will take a little longer than usual, but not to panic. Interview all over in 5 minutes and concluded with "Welcome to the United States."
Sadly, passport took three weeks to come back! £1.20/minute helpline ineffective and it took three emails (and hence three calls to £1.20/minute helpline!!) to get a meaningful response.
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