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| Croatia |  Review on July 15, 2021: |
Jzaino
Rating:  | Review Topic: General Review
A mixture of helpfulness and incompetence from the time it touched the embassy. The email arrived stating that medical exam had to be sent to them along with all the other interview documentation by mail before they will schedule an appointment. They never state how the scheduling will happening after they receive the documents. We assumed maybe they will just email us? This email is also when you find out that you need 2 police certificates one from the Ministry of Justice in Zagreb (you can order by mail application and they were very quick and professional) the other from your local Municipal court. The email gives a telephone number to call but only a one hour time frame is listed where they will answer. It took several attempts over days to get someone to answer. At this time she informed us that no one is really at that phone and email is better. However her assistant had sent us an email but was sending it to the wrong person which is why we didn't receive, she was very sweet and so helpful for the rest of the process. Interviews were booked up to 3 weeks in advance but she was able to squeeze us in earlier, so maybe that's why we never recieved a interview letter. The medical doctor (the male one) refused to give him the DS3025 need for the AOS, luckily we asked the woman at the interview and again she was helpful and provided the docs we needed. The doctor would only take cash payment and didn't give a receipt, I had my fiance go back and get one the day before his interview. Once approved be was able to pick up the next day, however the petitioner name was spelled incorrectly. When he went back in to ask them to correct, they said it was fine and escorted him out. Quick note they have you fill out a customer survey of the doctor at the interview. Everyone at the embassy was very kind and friendly according to my fiance.
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Consulate / USCIS Member Review #29865