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| Hartford CT |  Review on May 30, 2017: |
Hawksquill
Rating:  | Review Topic: General Review
My husband had his AOS biometrics appointment scheduled for June 9, 2017 at the East Hartford Application Support Center. The day and time were inconvenient for us and the office is quite far away, so we decided to attempt a walk-in on a day that was more convenient for us.
We arrived at around 11 AM on 5/30/2017. The office was deserted; we were the only people there when we first arrived. As we were waiting about 2-3 more people arrived. They gave us a bit of a hard time, and made a big deal about where my husband could sit in the waiting room vs. where I could sit as we waited. My husband was called into the office of the person who decided whether to accept walk-ins. He was jokey and friendly enough, but was clearly unhappy that we were doing a walk-in. He asked my husband if he would normally show up 10 days early for a doctor's appointment. My husband showed him the appointment letter, which said that most offices accept walk-ins if staff time allows.
Then the staff member came out to find me and said "Is this her? Was it her idea to do a walk-in?" and chided me by literally wagging his finger at me. It was in a joking way, but it still made me feel very uncomfortable. If they weren't accepting walk-ins, they should have just said so and we would have left. I feel that this staff member was taking advantage of how nervous and on-edge people are about immigration, and was having a bit of a laugh at how nervous and apologetic we were when he scolded us.
We waited for about ten minutes before my husband was called to have his fingerprints and photo taken.
The visit was very quick with almost no wait time, but we both left feeling very anxious and like we shouldn't have attempted a walk-in, even though it worked out for the best for us.
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Consulate / USCIS Member Review #21873