So patient and helpful. Everyone in the office had a smile and listened to anything we said patiently. I can see how easily one can get frustrated with having to deal with people not having the proper paperwork, explanations, and questions but I noticed everyone at the embassy was calm and helpful. It really made me feel more comfortable because of course it is a big day for us and we are nervous. It seems that the people from beginning to end understand and are willing to help.