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|  Review on July 12, 2013: |
shapeshifter
Rating:  | Review Topic: Other Experience
On 10 June 2013 filled for application CRBA and passport for our son, The CO who interviewed us said all documentation locked okay, paid up the fees and were approved, asked to wait 2 to 3 weeks and we shall be notified to go pick both up.
Waited 4weeks no response from the embassy, wrote an email to them there was no response, so i decided to call them up, the gentleman who picked, took my contact number and he was like he would call me back the next day, come the next day, it clocked midday and there was no call, so i called back and he transferred me to another person, explained my dilema and he also took my details and said he would check for me with the mail department the next day and update me on our application because on the day i called which is a Tuesday, American services were closed because the embassy handles them on Mon, Wed and Friday. (Never know anything like this, is it even true?) So i sent another email trying to find out what was going on and why they did not reply my earlier email, that very day i received a notification of receipt of my email and there after a few hours another email of them asking for more evidence of my husband's 5 year residence in the US. And that i should understand the process involved in sending back and forth documents, Uganda is a third world country and our mail system is messed up, blah blah, blah, Really!!!!!!!!!! after 4weeks of waiting..... javascript:emoticon(' ')
Next day no call from the gentleman who had promised to get back to me, and this is 10:30am yet embassy opens at 7:30am, so i called back and was transferred to him and for heaven's sake he wanted to take my number and get back to me later in the afternoon, i was like cut the crap, i already received and email stating this and the other, what are you talking about, then that whn he says at the Embassy a CO can approve the request but the moment it gets to Washington, they can request for more documentation, (Really and Washington office only responded only after i queried about our application? (Is that how the system works?) If i had not queried are they saying, we would not have any clue on this?
Am like, someone did not do their job, they left our file stuck at someone's desk accumulating dust, he failed to own up to their own mistake. So am like if the rest of the documentation is brought, how long do we have to wait, he was like 2 to 3weeks. Another question posed, how soon shall we receive with this whole messed up mail system in Uganda, he is like the passports are sent on diplomatic pass so it only takes two days to get here (I think he forgot what he had said before).
Am like there is a real problem here, my visa is valid for only a few more days, how are we going to take care of that since it was issued at another consulate, he is like you contact that embassy yourself and request them to extend it, if they accept your reasons, then they will extend it.
No body is owning up to this at the embassy and they have not been helpful at all. javascript:emoticon('')javascript:emoticon('')
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Consulate / USCIS Member Review #12316