they do not connect to the databases that are used by the CIA, NSA, FBI. And require you to communicate between agencies for them.
their attitude is that they are providing a benefit that you have to pay for at every step
when tax money has already paid for it
as for the USCIS, the CATO institute did a study which said that COVID was not a valid excuse for the present situation - not that the wait times were acceptable before COVID
any institution without legal requirements to perform and without competition
will likely be as slow and painful as the USCIS
The wait times cause harm to families and individuals… and the processes need to be completely spelled out and transparent so that they can’t be abused by agents due to their emotional whims