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on hold with nvc! why? because im stubborn! let's see what they say today haha
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according to a supervisor there, what they tell you is exactly what they see on the screen. It only shows bits of pieces of your case, and yes, they are reading from a piece of paper. They are just the call center, they dont know anything more than we do and probably less! Want to really get them going? Finish the sentences before they do and then laugh. Its frustrates them so bad. lol!