Contact Us
Email
Case assistance inquiries: cisombudsman@hq.dhs.gov
Public engagement and webinar inquiries: CISOmbudsman.PublicAffairs@hq.dhs.gov
Phone
1-855-882-8100 (toll free)
202-357-8100 (local)
Our hours of operation are Monday through Friday, 9 a.m. to 5 p.m. Eastern. We encourage you to email us if you are not able to reach us by phone.
Please note: We have received reports that scammers sometimes use our phone number on caller ID. This is called spoofing, and it is illegal. If in doubt, let the call go to voicemail. We will always leave a voicemail. Also, we will never ask for your Social Security number, credit card information, or payment. Please report scammers directly to the Federal Communications Commission (FCC).
Mailing address
Office of the Citizenship and Immigration Services Ombudsman
Department of Homeland Security
Mail Stop 0180
Washington, D.C. 20528
If you choose to send information to us by mail, please know that delivery may be significantly delayed due to security measures with the government mail system (even for overnight couriers and express mail).
Social Media
You can follow us on Twitter (@cisombudsman, https://twitter.com/cisombudsman), LinkedIn (www.linkedin.com/company/cisombudsman), and Facebook (www.facebook.com/cisombudsman).