Good afternoon.
My fiancée was refused at her embassy interview for failing the medical. Once her extended sputum results were received with no signs of a problem, she was notified to send her passport to them for processing. She handed her passport to DX for delivery to the embassy and received a tracking number that was put on the Courier Certificate issued by the embassy. Following up a few days later with the tracking number, it showed as handed to the embassy. No problem. A month later, we check in with the online Visa appointment portal to see if the status has changed. It still said "Current Status Send Documents" Looking again at the DX portal, we noticed that although the tracking number on the certificate can be entered and resolved to a status of delivered, when the page updates, its actually referencing a completely different tracking number.
Now we're afraid. not only did the embassy not get the courier package, her passport is either lost or stolen. Does anybody have any experience with this and does anyone know how to contact the courier outside of the generic number they have to find out what exactly happened?
We're so close to the finishing line after a nightmare of hurdles since we put our application in October '22, created by USCIS, NVC and the Medical that just the thought this occurred as well is bringing a lot of anxiety to us.
Thanks for your help.