He went for his interview in November. At that time, we approached one of the private services outside the embassy so that they could help us create the profile. When we used his email address to create the account and register the interview appointment, the system gave us a message that said “The case number is not ready to schedule an appointment.” The person then tried to make another profile with my email address, and we received the same message. We couldn’t continue registering the appointment. Since then, we have talked to the Support Desk of AIS.usvisa many times and we are still getting the same message. Because of this, he is not able to choose a location to pick up his passport.