Mango Pineapple

Yes, you should see the page that @DuBrun20 is seeing a few posts up, and eventually generate instructions on how to send your documents through Canada Post. This is the page I also saw when submitting my passport. If memory serves, I wrote something about when my interview was, and how during the interview an agent had requested that I send in my passport. They probably just want the exact source that asked you to submit documents (whether a person or an email) for their records. Afterwards, you'll generate a QR code that Canada Post will scan to create your shipping label, and there should also be one page that they require you put in your envelope along with the requested documents. Do you have access to a page like this on that site? It might let you update your delivery address.

Hey everyone, I've been following this forum for a little while (it comes up a lot when searching for information about DS-5535) and I thought I'd post my administrative processing timeline since it appears to be getting close to resolving. I had my interview in Montreal on June 3 this year, and at the end the agent told me to submit a DS-5535 form and then mail my passport to them. The way he worded it sounded like I was supposed to mail the passport right after the form, so that's what I ended up doing just a few days after my interview. The issue is that last week I got an email from the embassy asking me to send them my passport. It seems that the agent working on my case must not have checked wherever they have it stored. I tried calling them but it appears to all be an automated message, and the message told me to contact montreal-iv-dv@state.gov, which I emailed that same day along with the tracking number as proof that they already received my passport. Does anyone know of a different way to contact the consulate? I've been seeing that people are not having much luck contacting that email, from receiving a generic response to no response at all. June 3 - Interview / Rejected 221g June 4 - Case updated June 5 - Submitted DS-5535 June 6 - Mailed passport to consulate June 7 - Passport received at consulate June 10 - Case updated June 14 - Case updated June 18 - Case updated Sept 5 - Case updated Sept 19 - Case updated Sept 24 - Case updated. Received email asking for passport. Emailed consulate tracking number as proof.