Hello All,
How is everyone doing? I hope all is well, My name is _________ ( I am USA citizen Petitioner). My future spouse is Indian citizen and we have done the K-1 Visa process. She has completed her DS-160 form but problem is when trying to make payment through the www.usvisascheduling.com the payment does not go through, instead it results in error. We contacted U.S Consulate of Mumbai as our case has been transferred there but they said that we should email support-India@usvisascheduling.com and we should get response back in 2 business days - it's been more then a week and still no response. I even contacted USCIS customer support they tried to help me but they could not find solution. I contacted Department of Homeland Security for visa issues and left them a message but no response has came yet. We are totally lost and not understanding what should we do now in our case because I contacted so many organizations, individuals, etc but still the payment is not going through, if payment does not work then she cannot go for interview, biometrics fingerprinting and medical examinations. Please tell solution to this problem as I have no idea what should we do. Also should we be making payment through the https://ceac.state.gov/ or is it through the usvisascheduling.com? Because we been attempting to do it on www.usvisascheduling.com only. For the https://ceac.state.gov it asks us to provide Invoice ID number - I only have USCIS receipt number and Case Number from NVC, and I contacted NVC for the Invoice ID Number but no response yet. It seems like I am going in circles and having no idea what to do next, we are stuck, any tips, advice, and suggestions?