Hello,
We were recently approved by the USCIS and our case is heading towards the NVC. My fiancée is from the Philippines and she resided in Amman Jordan for two years some time back. We have been trying to figure out how to obtain a Police Clearance Certificate or Certificate of Non Criminal Record. We have followed the advice from:
https://travel.state.gov/content/travel/en/us-visas/Visa-Reciprocity-and-Civil-Documents-by-Country/Jordan.html
Which states to use the following website:
https://ncrc.moj.gov.jo/default.aspx
The website is always erroring out for "took too long to respond". I have tried VPN services, other Wifi networks, cellular data all without success. I am really concerned that without this clearance or short of flying back to Jordan and going to the Ministry in person to request it that we are going to have a difficult time getting the final approval during the interview stage.
We did contact the Jordan Consulate in Manila and they advised "our embassy in Tokyo, Japan will be the one to facilitate our application and email tokyo@fm.gov.jo". They note the clearance request will take two to three months, however when emailing them if there is a reference number we must quote during the bank transfer so they know the money submitted is for her clearance request they have not responded. I don't want to risk sending the money if they will not be able to confirm that the payment I make from the USA will be for her application.
Does anyone have any advice?
Thank you for taking the time to read this wall of text and trying to help settle our nerves!