I am having trouble renewing my DL license which expired recently. I am lawfully present in the USA with a pending I-485 application. I previously had a valid EAD that expired on Dec 18th, 2024 that I have not renewed. I have been visiting the DPS office in Denton County. I initially got my TX DL in July 2023 and at the time I used my EAD as supporting documentation. Since my EAD expired on Dev 18th, 2024, the DL also had an expiry date of Dec 18th, 2024. Fast forward to a few months ago. I have been trying to renew since September 2024 and after 6 visits and 4 verification checks, Here is my experience so far:
Sep-24- Initial visit to DPS office, where they conducted the first SAFE verification using my pending I797-C Notice of Action form for my pending I-485 applciation to adjust status. The first stage of the SAFE verification came back with the same date (12/18/2024). I was told I need a secondary verifiaciton, and to come back later when that goes through.
Oct-24 - I went back to DPS after results for first verification came back. I was told that the SAFE system returned the same date (Dec 18, 2024) and that a license couldn't be issued at this time. I was told to come closer to the expiration date. At this point, they submitted another SAFE verification.
Oct-24 - The SAFE verification result came back so I visited the DPS again later in October 2024. The 2nd SAFE verification also returned 12-18-2024 as the date. By mistake, the agent issued a new drivers license with the same expiry date. Spoke to supervisor at this time and was told to come back even closer to expiry date to do another SAFE check. They told me next time I don't have to pay for anotehr DL because this one was issued in error. Appointment was booked for 11/26/2024.
Nov-24 - Visited again. They kicked off the 3rd SAFE verification and told me to come back.
Dec-24 - This time SAFE returned a date of January 4th, 2025. I am guessing this is because now it was past the EAD expiry date (12-18-2024), and my last issued I-94 expires on January 4th, 2024 (according to the last time I was lawfully paroled into the USA). I was issued yet another DL with this new expiry date of Jan 4th 2025. I was told to come back on Jan 3rd, 2025 to speak to the supervisor and was assure that this time I will get the correct date.
Jan-03-2025- After waiting 2 hours to speak to the supervisor, they basically told me that the I-797 Notice of Action for a pending I-485 is not a valid document. This is false information. I tried my best to explain this to them that I am lawfully present and that the I797C for a pending I-485 is valid documentation according to the DPS website (clearly stated here ). They refused to listen to me and now were telling me that my I797 is not a valid document for extension. I respectfully disagreed. The staff was ill-informed, unwilling to help, and basically told me they will issue a final 30 day extension to my DL and can not help me further. I respectfully said that issuing a state DL is their responsibility for a lawful resident of Texas. They told me to contact USCIS instead.
At this point, I am not sure what to do. My DL expired on January 4th, 2025. I have a hand-written extension for another 30 days. I am not sure how to bring it up to SAFE/USCIS about this issue. I have heard that SAFE system is notoriously bad for I-485 verifications according to other nightmare experiences on forums/reddit. I have filed a complaint with the Inspector General of DPS office as of yesterday but I do not expect that to go anywhere.