Hi everyone, I hope that you can help, I am a US citizen and my wife who lives in Canada had her interview on Jan 23, 2024 everything went well, but after checking the status it says Refused, I checked the CEAC website nothing was mentioned there just Refused without any reason, I called 438-793-1947 and they said that I have to wait and they have no info meanwhile I sent an email to: Canada.Visas@gdit-gss.com, they said this is just for support, I called some numbers for embassy or I don't even remember they gave me this email: montreal-iv-dv@state.gov, they replied that my case is refused and it's under administrative processing under 221g and they sent me a an online form, I am not sure if it's legit? any of you had experienced that??, any info will be apricated.
this is how the link looks like: