I had same back and forth with MB customer service regarding Non-Compliance Letter on MB letterhead. I was about to start small claims court process but I first send an email to MB CEO, asking for the change of policy and a letter and two days later I got it emailed to me.
I imported the 2014 MB successfully last week in Alex Bay, NY. (U.S. Customs and Border Protection - Alexandria Bay Port of Entry). I provided the MB letter, invoice for the aftermarket installation of TPMS sensors and filled Declaration. I was asked for form CBP 7501 which I had blank. Officer took all papers and start filling up the Entry Summary form right away without asking me anything. He spoke with the another office and they mentioned some dollar amounts. I was told that I have to pay import duty of $300.
Thank you for the posts and help with the process.
