I am applying for a spouse visa through my husband. My birth certificate has been repeatedly rejected and I cannot figure out why. I was born in China in the 80s but moved overseas when I was little. I have a notarial certificate containing 2 pages: the notarial birth certificate and an English translation issued by the same notary public. I have submitted the entire certificate including the English translation multiple times. Yet, the scanned document keeps getting rejected for the following reason:
Part of this document is missing or is difficult to read. Please replace this with a scan that shows the complete text of the document. Please ensure all sides of every page are scanned and visible. Please visit https://nvc.state.gov/scan for further guidance.
I have no idea what is missing - the scanned document includes the blank pages and all edges can be seen. I sent an enquiry to NVC through the Ask NVC form, but the response doesn't shed any light.
According to https://travel.state.gov/content/travel/en/us-visas/Visa-Reciprocity-and-Civil-Documents-by-Country/China.html, "All notarial documents must have an English translation, and be attached with a certificate stating that the English translation is in conformity with the Chinese original." I wonder if my document was rejected because it didn't contain this certificate. However, this seems to be a more recent practice. At the time my notarial birth certificate was issued (nearly 40 years ago!), notary publics in China did not issue any certificate stating that the English translation conforms with the Chinese original, and what I have is the entire thing. Has anyone (from China or another country) encountered a similar situation, and if so, how did you resolve it? Any suggestions would be much appreciated!