Afgacolor

Hello, my wife has filed for DS-260 petition through NVC from Georgia (country). Through this petition she is required to submit police documentation of herself. The problem is, the issuing authority provided in the NVC document finder page no longer gives out this document. Instead, a new issuing authority has been providing this document. This information has been verified by both the new and old issuing authority and the US embassy of Georgia, who have also told us that they have informed NVC about this change. After submitting the petition, this document was flagged with a message: "Please replace this with an acceptable police certificate from a correct issuing authority. Please use our Document Finder at https://nvc.state.gov/find for acceptable documents guidelines." We resubmitted with an explanation that this is the only obtainable document and attached an email from the US embassy stating that we should get these documents from the new issuing authority. Our case has yet again been denied! We have sent NVC an inquiry form three times, explaining the whole situation in detail. Their response was: -The document you previously submitted is illegible or unacceptable per reciprocity. Please resubmit so NVC can review your case. -The documents you submitted will be reviewed soon. We will let you know whether we complete your case or if we need more information. (twice) We are basically stuck in a loop where we cannot explain to NVC about our situation. They keep overlooking any kind of explanation either through the inquiry or through the Document submission notes. To make things worse, their call center has been closed. Is there any way to get in touch with a representative to explain our situation? do lawyers provide this kind of service? we are in desperate situation, please help! thank you.