So i emailed the embassy and got a canned response, however it basically says to go to this website and make an account. gotta love how it's referenced nowhere else i can find
Thank you for your inquiry to the U.S. Embassy Nairobi immigrant visa unit.
We know how important it is to you and your family that you be allowed to immigrate as soon as possible. We are working as quickly as possible to schedule additional appointments and resolve the visa applications we have already received. Please allow us to continue to focus our energies on processing these visas by reading the information we provide here and limiting your e-mail queries.
**** NOTE: This e-mail will likely be the only response you will receive. Please read it carefully and use the links we have provided for additional information ****
For Frequently Asked Questions (FAQs), click here.
For general information about immigrant visas scheduled through the National Visa Center, click here. The U.S. Embassy will not respond to any requests for expedited appointments sent directly to this e-mail box, you must follow the procedures spelled out on the NVC website.
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If you have received notification that your case was recently transferred to the U.S. Embassy in Nairobi, please click here to ensure you have created your account for scheduling and delivery purposes. We will contact you through that website when we are ready to schedule your appointment. If you have any issues using that website, please use the “Contact Us” button that appears at the bottom of every page of that website.
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If a consular officer asked you to upload documents to your CEAC account, click here.
If a consular officer requested that you send additional documents through DHL, click here. If you have any issues using that website, please use the “Contact Us” button that appears at the bottom of every page of that website.
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Please note: We do not send email confirmations when your documents are received. We review documents in the order they are received and notify applicants of required next steps as appropriate.
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If you do not include the visa applicant’s full name (as it appears in the passport), date of birth, and the Department of State case number, we will not be able to locate your case.
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For emergency U.S. citizen services, please contact +254 020 363 645. For any services for U.S. citizens, click here.
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For general nonimmigrant visa information, including how to request an emergency appointment, please contact the visa call center at +254 020 764 0121 or +254 020 764 0799.
Best regards,
U.S. Embassy Nairobi