Hey all,
Me and my wife have been living together and married for two years now in the USA, and have been waiting to hear back from the USCIS since Nov 6th of 2021 (no word from them as of yet.)
She got a new phone number, and needs it changed to sign in to the USCIS website. We sent in a support ticket, asking for a new online access code.
They said : "After careful review, we were unable to generate a new Online Access Code associated with the Receipt Number you have provided. Please ensure you have provided the correct Receipt Number and/or email associated with your case and that the old Online Access Code is not already in use"
We called and asked a real person on the phone, they said they would put it through to the proper department and we would be contacted in 7 days. Same response. We contacted them again on the 4th of October, same response. We've now been trying to get them to change her phone number since the 4th of September with no luck and continually the same responses. We're now beginning to think that if they can't find her from the receipt number then something must have happened to her application and we're kind of freaking out about it as we've been waiting this long (669 days)…
When we type the receipt number in to the case tracker it still states that the case is under review.
What should we do in this situation? We have already contacted our state senator in VA and are awaiting a response. We can't try to get in with the old online access code, and we would like no more texts with the OAC to be sent to the wrong person that has the number now. We filled out the online access code form completely correctly, double, triple checked with A numbers and receipt numbers, the lot.
Thanks!