Hey All,
My wife was naturalized back in October of 2024, at the time they agent asked my wife if she wanted to change her name and she said yes. Just for background, my wife never changed her name when we got married and since then she wanted to so she took this opportunity. The whole day was exciting, but now we are dealing with this name change issue and getting a driver's license.
What happened was that my wife's driver's license expired on October 1st, and because she didn't have her appointment until the week after, we had to let it expire. Fast-forward and we've been trying for a month to log on to her SSA account with no luck. It wants her to validate her identity with ID.Me, but every time we go through the process, it just says we cannot validate your ID but never gives you another option.
A friend of ours who was naturalized about two months before my wife, told us that she changed her name too and she just walked into the local SSA office without an appointment and got what she needed to get done. Since the online method wasn't working, we decided to try this that week, well not to my surprise we got there, there was a room full of people waiting and they had giant signs that said you cannot see someone if you don't schedule an appointment you cannot see someone. The security guard was kind enough to tell us that we had to go online to www.ssa.gov/ssn-app and fill out the application. Well the issue is that they asked in the application what documentation do you have proving your name change. They list : 1. Court Order 2. Amended Birth Cert 3. Marriage Cert
and there is no other option or option to select a naturalization certificate which is what she has.
Has anyone had this issue and if they did what did you do? The issue is we have to get the SSA updated card before we can get the DL renewed.