Our case was finally approved on March 21 and we got the NOA2. As of today (August 4th) we haven't got our case number yet. It is 137 days!!!! Crazy. We emailed them 3 or 4 times and each time they said the same thing that they haven't received our case yet. Except for the last time on July 20, they said they received it but it’s not in their system yet, which is kinda hard to believe. We even called USCIS and it didn’t get us anywhere.
We emailed the congress member in the House of Representatives, been 9 days, and no response from them either.
I thought this step would go faster but it has taken over 4 months now.
Feeling helpless at this point since we tried everything. Any ideas or suggestions on what we should do to get the process going?
Thanks in advance.