My son wrote me this:
Okay, so my Green Card was on hold because of an address change issue. What happened next is absolutely maddening and deserves a post on its own.
Calling them is pure torture. I found what seems to be a very "convenient error" designed to reduce call volume:
At the end of the prompts, the machine repeats your case number and asks you to press 1 to confirm.
Right after that prompt, the call goes into a 15-second silence and then drops/hangs up.
I figured out that if you press the * or # key, and then press 1 immediately (bypassing the machine's slow confirmation prompt), the system connects you. What a "coincidence" that the step that fails is the one that cuts you off!
When I finally got through to a representative to remove the hold:
She asks me to confirm my address. I read her the address exactly as it appears on my own forms
She tells me none of the addresses they have on file are correct.
She claims the wrong address is on a form called I-551.
The HUGE Problem: I have never filled out an I-551 form! My Green Card is a result of my DS-260 application, and the addresses on file are those I provided there. The agent, instead of fixing the internal data inconsistency they have, simply told me: "You need to get a lawyer."
The last document o communication from the uscis, was the fee of the 235 for the imvisa fee, and that receip doesnt contain neithe rmy name nor address, just numbers
Looks like the address hold was just the appetizer. The bureaucratic nightmares continue...