FC Leung

Hi Okalian, did your signed statement help you DQ? I'm facing the same situation and wondering what we could do. Thanks!

I made AOS and IV payments in late May and my case status changed to Paid after 3 days. After a week, I received an email from NVC stating that my payment was rejected. I contacted pay.gov, who confirmed my payment went through and sent me payment receipts showing both payments were settled. I forwarded the payment receipts together with the bank statement to NVC. However, I still got the same standard reply "Thank you for your inquiry. Duplicate and rejected fee payments should be resolved by pay.gov within 30 days. If it has been more than 30 days and your bank account has not been credited for your duplicate or rejected payment, please contact pay.gov directly. If your fee payment status shows "rejected" in the Consular Electronic Application Center (CEAC), you will need to log back into CEAC to repay your fees." Even though I tried to pay again on the CEAC website, an error message pops up "there are one or more errors with your submission. please correct the areas indicated below. once completed, click the make payment button to continue: an error occurred while submitting your payment. please try again later." I am so frustrated and don't know what I could do. Would anyone please advise please. Thanks.