We need some help... I have tried countless times to contact the USCIS Contact Center to no avail. The automated call won't transfer me to a real person even after asking, instead saying it would have to end the call if I kept asking. Their LiveChat assistance tells me I need to send a letter to the office and let them know of the error and how to fix it, however we have no idea how to format the letter or what to include for it, as well as if we need to fill a whole new form again? The mistake isn't anything too major. We didn't know his mother was from Russia and we put Belarus instead, and that is the only error on our application. How should we go about fixing this? Is it even worth fixing in the end or will it come back to bite us if we don't?
Thank you for your time and we greatly appreciate all the help!