Its already in there!
I realize that now. This is what I get for trying to do everything exactly as they say.
No - the person I spoke to was a representative. Before, I couldn't even speak to a live person at USCIS - the AI bot would hang up on me. It's insane trying to speak to anyone there. I doubt they would be able to help. I imagine my medical packet sitting in a huge pile of stamped letters and envelopes.
I know Trust me, we are upset at the unfairness of it all.
I will, thank you.
And thank you to all with suggestions and comments and well wishes. I am going to pick up my "new" medical tomorrow and send everything away. Just hope my job will take me back without much of a fuss.