Hi UK forum,
I requested for a print out of summary of care records from the GP on feb 13, they said it would take 4-6 weeks. I rang today to see if it would be posted to me or do i collect it? the receptionist said they have a backlog as their printer Is not working and do not know when it will be repaired. I asked them if they could email me and I could print it out they said they cannot do that as it is a huge file. It made me so anxious that what do i say at the medicals ‘ sorry i dnt have the care record from GP coz their printer was not working??!!!’
I rang them again it’s feels like they dnt have any idea of what i need , i explained again- the receptionist said this is not important to them as they have a lot of pts with illness that needs drs input.
How do i navigate this? What do i do? Do i have to pay for this? No where in the website it says it requires a fee. I would pay if thats what it is. I just want to cry
Has some one been in this situation? How long did it take to receive the print out? Thanks.