Unfortunately as I was registering for the interview and courier for my Wife and myself, I added applicant (my wife) on the sign up when I did my user account. What I should have done is just said no to add applicant and finished mine then restarted to do my wife's. Consequently my wife is now grouped with me under my account rather than having her own distinct one with email. We are on the IR5. I can't at the moment get anyone to help, tried the visa services contact and didn't get much there. I have contacted the Embassy support and waiting to hear back but I can't believe I'm the only one to do this, so does anyone know or have done similar and managed to sort it out. We are both registered and couriered enabled. I have supplied all the DS260 code, LDN number etc so its all correct, just she needs her own account. I tried doing a new sign up for her but obviously recognised that user exists and I can't move that forward.