ksadams

Right now the best way to import without a compliance letter is to hire a private importer, which is a couple thousand dollars. Which is a lot of cost on an individual. We're going to go chat with US Customs in Seattle next week at the airport and I can let you know what they say. Sometimes the EPA stickers in the car door and hood are enough, so we will see.

Ok Lexus of Canada 🙄

This decision would have been fair if this information was provided to us upon purchase of the vehicle in Canada. At the time of purchase, Lexus of Canada was providing Compliance Letters so there was no issue. They decided to stop doing this at the beginning of this year. Had we known when purchasing this isn't a service they offer to its customers, we would not have purchased the car from Lexus of Canada. Fairly, they should still supply Compliance Letters for those vehicles made prior to the decision. Any cars made after their decision AND their customers have been informed of this prior to purchase are fair game. You're right, the decision is with the manufacturer. But, making the decision post purchase and not informing any of its customers to get a Compliance Letter before they stopped doing it is leaving a bad taste in our mouths with post purchase support.

And we're back to Lexus and Toyota not providing Compliance Letters to customers for their vehicles purchased in Canada! My husband and I moved to Seattle earlier this month, called Lexus of Canada to get Compliance Letters for our TWO Lexus cars. They said as of of earlier this year, they do not provide Compliance Letters (again). I can see from previous posts, they did this back in 2013 and a bunch of people complained, so they started issuing them. Now ten years later, they've stopped doing it again. This is totally unacceptable as the only Lexus manufacturer in Canada! There's no other place for us to get Compliance Letters, and our only recourse is to hire an Importer which is thousands per car when Lexus and Toyota cars are almost always IDENTICAL other than metric vs imperial measurements. Here is the EPA website for importing Canadian vehicles into the US, where they allow letter of Compliance from either the US or Canadian representative (which is why I called Lexus of Canada below): https://www.epa.gov/importing-vehicles-and-engines/importing-canadian-vehicles. I've done the following, and if anyone else is encountering this please keep complaining! - Sent a letter of complaint to the CEO of Toyota in Japan - Sent a letter of complaint to the CEO of Toyota Canada - Contacted Go Public and Consumer Matters about this case - Submitted a formal complaint to Lexus of Canada via phone - Emailed both toyota_feedback@toyota.ca and compliance@toyota.ca requesting Compliance Letters (these email addresses was mentioned in a 2013 thread: - Contact Lexus US requesting a Compliance Letter for our cars, who keep trying to direct me back to Lexus of Canada. Case created with Lexus US. @VeeNDee what did you do back in 2013 to get your Compliance Letter?