Don't lose hope! Did you submit an inquiry on their website? I think it is working. Here is an update to my case. They are finally taking some actions. We got a response saying we will receive a decision or notice shortly. If not, we can inquire again after 60 days. This is way better than the information (waiting until 2028 for an inquiry) we got from Emma or the field office. Actually, the field office also notified us that the service center contacted them. Below is from case tracker. I think they just recently had these detailed features. Lawfully only shows the 2nd time actively review, which does not indicate an immediate approval now.