I can definitely try that but... I'm not sure because I thought that "non-delivery of card" is when they mail card to you and this card is lost during the mailing process.
My card is not even in the production process and of course they not even mailed it to me, because the card is not even exist at the moment:) So I'm not sure if this is a correct request... Did you make such type of request when you were still waiting for your card?