Hi everyone,
My fiancé and I are waiting for NOA 2 but I’ve had to move and may have to move again since first receiving NOA1 over a year ago. I’ve put a redirection notice for my mail but Australia Post has only sent me 50% of my redirected mail in practice.
Ive noticed online if someone makes an account then a petitioner can change their address or anyone who resides in the US can change their address but there’s no place for an Australian beneficiary like me to change their address on their application.
So I rang up their international number this morning: +1 (212) 620-3418 and got a robot.
I said that I’m a beneficiary of an I29F form and the robot said said that since I’m in America I should make an account to change my address. 🙄 5 times we went back and forth where I was like like “no I’m Australian I live in Australia I need to talk to a person” and then the robot was like “oh you’re an alien here in America would you like me to send you our website information via sms or email?” And eventually the robot said “if you keep requesting to speak to a live person, I will hang up the phone” so I just hung up 😭
Is there anything else I can do? I’m worried that I won’t receive the packet when we finally get NOA2 because of how slack the postal redirection is over here.