My mom's I-130 got approved, and I submitted all the requests, but there is an issue with the death certificate of my father. We have the original copy of my dad's death certificate from Philippine Statistic's Office. The issue now is NVC keeps sending me, "Please replace this with an acceptable divorce, annulment, or death certificate from a correct issuing authority. Please use our Document Finder at https://nvc.state.gov/find for acceptable documents guidelines." It does not make sense because my mom's previous marriage (1st marriage) is of my dad's, which proves that the marriage ended in the death of my dad.
I messaged CEAC, thinking maybe I can redo her DS260, and they just told me:
We received your inquiry regarding missing, incomplete, or incorrect information on the DS-260 (Online Immigrant Visa Application and Registration Form) submitted online. Unfortunately we are unable to reopen the form for corrections at this time.
At the time of the applicant's interview, you may notify the consular officer of any information which you were unable to modify in the DS-260 form.
In CEAC, all documents have been successfully accepted online, except my dad's death certificate, which has a note "Submitted" and no other update.
Please advise, thank you.