HurtRN

So after the NVC sent our date for interview at the Costa Rican embassy in San jose, June 26, it sent me to the "next steps". https://travel.state.gov/content/travel/en/us-visas/Supplements/Supplements_by_Post/SNJ-San-Jose.html This is to register your appt and let cargo express know where to return the passport with visa post interview. So i click the register link https://www.ustraveldocs.com/cr/ I login and go thru the steps it shows and enter the info for returning the passport and it says the basically process complete please print... - but, it never asks about registering the appointment and on the dashboard says "no appointment scheduled". So confused - especially because the website continuously logged me out randomly. Anyhow, has anyone else experienced this?! I did contact them but I'm.not sure how long it takes for a response... Maybe the appointment date just not loaded up in their system yet you think? I hear all the countries are different on this particular process. But any help or advice appreciated. Thanks all!!