Haha. I agree, but looking at posts on reddit, people seem to chat with Emma every other day, wanting to know location of case etc. At the same time, I feel case statuses before were a bit better (e.g., case ready for interview, biometrics completed). However, now it seems like cases go into 'actively reviewing' after biometrics and stay that way until either interview is scheduled or case is adjudicated, which seemed like a black box. Anyway, people will always want more information I guess.
Definitely. OP should take advantage of this while it is still new.
OP: Please update with your experience if you end up using the online appointment form.