I am the petitioner for my mom using an online I-130 form for the IR5 visa. Her I-130 was approved, as per the NVC I-797 notice received from NVC at 32 Rochester Avenue, Portsmouth, NH 03801-2909.
Her IR5 visa was issued at the consular office abroad on March 20, 2023.
Unfortunately, the first green card was delivered to our old address and was lost in the USPS mail. We have not received it, and it's been three months now.
I have a couple of questions related to the Form I-90:
What should be the reason for the I-90 form? Is it a DHS-issued card but never received, or should the reason be lost or stolen? Which one should I select?
For the question "On what date did you become a permanent resident?" What should I put? Should I use the date she got her visa at the consular office abroad, or should it be the date that she entered the United States with her immigrant visa?
Also, how can I request a waiver for the payment, considering that USPS admitted in an email that they mishandled the mail and that it was their fault that her green card was lost?
Thank you for your help