madhatter204

OK I think I need to go to an Enrolment Center/EoA, but the EoA was closed when I arrived in Logan at 11pm. That kind of explains it, and I think the CBP agent was misinformed. Helpful thread here if anyone comes across this issue.

Thanks for your reply! The Boston Terminal E Arrivals area is an enrolment center (where I originally got GE as I entered on a previous tourist trip). I guess that's why I'm confused that he would say it was fine since there's that dual role! I'll try giving them a call though.

Hi all, I have Global Entry on my UK passport. Became a US permanent resident and got my GC in March. Went on a short international holiday & came back through Boston earlier this month. Asked the staff member next to the GE line if I could use it with a new GC, when it was tied to my UK passport. He, as I suspected, said no, so I lined up in the (long!) citizen/resident line. When it was my turn I asked the agent to tie my GE to my GC and he was confused and said I could have just gone through the GE line -- I tried to explain about it possibly recording a wrong entry type etc but he was insistent that I could just use GE - "if you have GE, you have it" was his direct quote. Was he correct? I'm reading that you scan your GC at the GE kiosk, so I feel like he was incorrect but I didn't know the right terminology/argument at the time to get him to do it. Or have things changed? Can I just use the GE line next time and get them to sort it out? Thanks!