Yes it is normal. I would say give it 1 more month if you don't get it then involve your congressperson.
Lately for some uscis is taking 2 to 3 months for receipts.
I think this is doable. I would say hire a good attorney. Also write a new personal statement with everything with more detailed information. Best of luck!
that is so messed up.
try to chat with them through emma. second if you make a phone call again tell them you want to speak to tier 2 officer then explain your situation.