Hi there,
I posted here a couple of days ago about still waiting for NVC to review a document I submitted on 18th May, which based on the current timeframes on the NVC website should be well and truly finished by now. The advice I was given was that this isn't normal and that I should get in contact with the NVC to find out what's happening.
With the phone service currently offline (an unbelievable pain), I sent a message through the Ask NVC webform where I explained the situation, requested that my case the escalated to a supervisor to investigate, and prepared to wait a month to hear anything back. This morning, 2 days later, I shockingly got a response, however I have no idea what it means and I was hoping someone here would be able to help me decipher it:
I'm trying to figure out if this means that my Ask NVC 'correspondence' has been received and action will be taken, the document that I sent on 18th May is now actively being reviewed and I just have to wait, or if this is just a generic response that my case is flagged for review without looking any deeper into why the review hasn't been done yet. I'm afraid that it's the latter and that my case is flagged as 'under review', but has been forgotten about or lost somewhere in the system.
Should I send another message and hope that this time the agent on the other end understands that my case appears to have fallen through the cracks?
Thanks very much for your help!