CocoAndBrian

Thank you everyone. We'll look into a redress number and reply back with how it goes!

She already has global entry, that is the real kicker!

There are definitely other people with her first name plus maiden name out there but I would be SHOCKED if someone had the same name as her first name + married name, it's quite unique but good call, maybe that is it? I would hope that a combination of name PLUS green card number PLUS global entry number would be enough to identify someone as a unique individual (and not someone else with a denied esta they never even applied for), but maybe I am giving these systems too much credit.

Thank you everyone. Her father was not denied - nobody in her family was ever denied. We just assume her email address is what mixed things up because it is the only thing we can think of. The reality is the last ESTA she applied for was several years ago, well before any of the immigration process started, so none of it makes any sense at all really. We've tried to talk to the agent but they said "I don't care" and waved us through, or just flat out ignored the question so they're not exactly the most friendly or welcoming people (shocker). Maybe we'll try again next time if we have a more friendly person.

This is a weird one! I am American and my wife is Irish. We went down the CR1 route and she received her full 10 year green card in 2024. Besides taking forever there were no issues or bumps along the way at all. After coming back to the country a few months ago she was told that there is a "Denied ESTA" associated with her account, causing problems. She never was denied an esta in the past, and even if she was, the green card should supersede this. The only reason we can think they think this is because she applied for an ESTA for her dad a few years ago and used her email address because he doesn't have one, but surely she can't be the first person to apply for an esta for a parent in this fashion?? She's been stopped a couple of times at the border now because of this, and while she has always been allowed through, it's annoying to deal with and it also prevent her global entry from working properly. My question is how can we get this removed from her profile or account or whatever you might call it? I don't even know where to begin. Any help would be much appreciated.