I don't post here regularly, so apologized for any mistakes.
I posted here a year ago about my mom's interview for tourist visa. I made her an appointment from Apri 2023l and bump it down to February 2023 as somebody have given up that slot. I was lucky. So, I waited this year and this month to prepare for her interview and make sure she gets all the documents and prepared herself. (I know I can't do anything for her) but to make the techy side easier for her.
Upon checking my email that I used to her DS-160 account (where all her schedule and forms are uploaded) It says April 2023 was still here appointment. It was a confirmation that was sent to me when I first made her appointment BUT there was no second confirmation when I changed her appointment to February as I can remember it was automatically posted to her dashboard.
The problem is, I forgot the password of the log in where I can see her dashboard, I tried to do the "forgot password" procedure and there is no email sending me a temporary password from the website. I did it multiple times.
Unfortunately, I ended up creating a new account using the same email address and now there is no information on the dashboard at all, e.i interview appointment, ds-160 forms. etc.
is there any hope on this? or who should I talk to to retrieve the appointment schedule. I somewhat can retrieve here ds-160 form and can see it online.
I'm hoping i did not made the biggest mistake for being not knowledgeable about this process. we have been waiting for exact one year for her interview to finally come.