Our application was received on December 27th and we still haven't heard yet if the biometrics will be re-used or not (We received the letter with the 24 month extension after about two weeks so that's good). No updates since then on the online case status lookup, and now, for some reason, when we look up our case status in the online account it just says "Your case status is unavailable at this time." Don't suppose anyone else has experienced similar things with the online account? It's been several days like this.