i can certainly empathize with you there. it really is ridiculous. especially because my wife’s grandma is deteriorating with dementia and this is a very important vacation for her. she even told them that over the phone and they said if she doesn’t have medical documentation to prove it then it doesn’t get an expedite. there’s no medical documents, she’s forgetting things, it’s not like she’s in the hospital right now but she might not remember things really soon.