Hello,
I have received the welcome email from NVC on Feb 20, 2019 with NVC case number and Invoice ID number. I tried to log in right away but was not successful. I only received the message "The selected Case Number and Invoice Identification Number combination you entered does not match our records. Please try again or contact the National Visa Center for further assistance. "
We tried to call NVC using the number (603) 334-0700 the day after. The wait was very long but we got through it. The first agent told us to use Internet Explorer. We tried but it did not work. The second agent could not log in our profile either. We requested to speak to the supervisor but that request was denied. She told us that she already put a note on our case and told us to wait (she did not give an estimated waiting time). We received the official welcome letter through regular mail on Feb 23, 2019. We have tried to log in to the CEAC website every day and many times a day and are still unsuccessful.
I checked on VJ website and found out that there was a similar issue in 2015 due to technical problems. However, I could not find any recent post regarding this issue. I wonder there is anyone here currently having the same problem as me. Is it possible that my case has not been in the system yet? Any suggestions and advice giving here will be super helpful.
Thank you.
