Poppyseed

Yes, however it got more confusing. After I submitted a request through e-request I mentioned that it was delivered to the wrong address due to their error, they got back to me and said "your card was mailed on October, 11" then said to fill out an i-90 with the correct fees because it was not lost it was delivered, so basically the request was useless. I then went to submit an i-90 but I had another issue where I submitted for a name change months ago, so I genuinely did not know what name it was addressed to, I couldn't submit an I-90 without knowing the name it was addressed too. I tried a couple times to reach a real person on the USCIS number which did not work. I finally was able to talk to someone by using the magic words "schedule an info pass appointment" it connected me right away and I was able to determine the correct name and also that they sent it to the wrong address, despite having the new address on file. She advised me to submit an i-90 by mail with a cover page explaining that it should have been sent to the new address and for me not to include the fee (you can submit your i-90 online, but I couldn't because I was requesting a fee waiver) I mailed that document and THE NEXT DAY I had an update in my USCIS account that they got my card back as undeliverable..4 months after it was said to have been delivered. So my i-90 case is listed as being actively reviewed, but now they have my undelivered card, so I don't know if I should submit a new e-request now that they know it was not delivered or just wait for them to look at the i-90. Edit: forgot to mention I opened a case with USPS and they confirmed it was delivered to my old address. So at that point it was their error, it was technically delivered as far as anyone knew but they got the address wrong. Which isn't listed as an option when submitting an e-request or an i-90 it is only if the card was not delivered.

Ok, this is frustrating. Fingerprints were taken September 20th 2021. Then got an update on my case October 5th, 2022 saying We ordered your new card YAY! BUT it never came, the case history says card was delivered but we never received it. I think it was sent to my previous address, however I submitted an address change September 16th 2021, before my fingerprints were even taken. I have the confirmation number. I think I have to file a form I90, without the fee because the card wasn't delivered/they sent it to the wrong address. Has anyone else had this happen? Do I just include the address change confirmation in the packet? Of course it can never be easy!